Data Deletion Instructions
This is the single, authoritative route to have your personal data erased from every 2Brother system — including anything we received from Meta, WhatsApp or Facebook Login. It is free, it does not require you to have an account, and we complete it within 30 days.
- Effective
- 13 July 2026
- Last updated
- 13 July 2026
- Applies to
- 2brother.in and all 2Brother apps & services
1. How to request deletion
Send us an email — that is the only step. Include:
- Subject: Data Deletion Request
- To: mayank@2brother.in
- The identifier your data sits under — your phone number, your email address, or the Facebook / WhatsApp account you used. Any one of these is enough.
- Which service, if you know it — e.g. “the 2Brother CRM app”, “the WhatsApp number I messaged”, or “I logged in with Facebook on [the business's site]”. If you do not know, say so; we will find it.
You may also send the same request by WhatsApp to +91 93640 94797 or by post to the registered address in section 6.
2. What happens next
| When | What we do |
|---|---|
| Within 48 hours | We acknowledge your request by reply and, if needed, ask one question to verify that the account is yours. We do not ask for any document you have not already given us. |
| Within 30 days | We erase the data from our production systems and instruct every processor holding it on our behalf to do the same. You get a written confirmation naming what was deleted. |
| Within 90 days | The data ages out of our encrypted backups. Backups are never restored to serve a live request, so from day 30 your data is gone for every practical purpose. |
3. What gets deleted
Everything we hold that identifies you. Depending on which service you used, that includes:
- Your account, name, phone number and email address
- Any data received from Meta — Facebook Login profile fields, WhatsApp profile name and number, Lead Ad form submissions
- The full content of WhatsApp or Messenger conversations you had with a business we operate the number for
- Call recordings of calls you were party to, and the associated call records
- Call logs, dispositions, notes and callback reminders that reference you
- Location history, device identifiers, push tokens and session tokens (for app users)
4. If you signed in with Facebook
You can revoke our access at any time directly from Meta, without contacting us: go to Facebook → Settings & Privacy → Settings → Apps and Websites, select the app, and choose Remove. Meta then notifies us and we delete the data we hold under that Facebook user ID.
Removing the app on Facebook stops any further data flow. To also erase data we collected before you removed it, send the deletion email in section 1 — that is the belt-and-braces route, and the one we recommend.
5. If you messaged one of our WhatsApp numbers
Reply STOP to the conversation to withdraw consent and end messaging immediately. To also erase the message history, send the deletion email in section 1 naming the phone number you messaged from.
6. The narrow exceptions
We will tell you plainly if any of these apply to you rather than quietly keeping data back.
- Employer-owned records. If you are a calling agent, the work records your employer generated (leads you called, dispositions you set) belong to your employer, not to us. We delete your personal account and identifiers and forward the rest of your request to them, and we tell you who we forwarded it to.
- Legal and tax records. Indian tax law requires us to retain invoices and payment records for up to 8 years. These are kept in accounting systems, are not used for anything else, and cannot be deleted before that period ends.
- A live legal hold. If data is subject to an active legal proceeding or a binding order, we must preserve it until that ends — and we delete it the moment it does.
7. Contact
2Brother AI LLP
Yeshwanthpur, Bengaluru, Karnataka 560022, India
Deletion requests: mayank@2brother.in
Grievance Officer: Mayank Dwivedi — mayank@2brother.in
If you are not satisfied with how we handled your request, you can escalate to the Grievance Officer above, and from there to the Data Protection Board of India. See our Privacy Policy for the full picture.
Questions about this document?
Write to mayank@2brother.in and a human will answer. We respond to every privacy request within 30 days, and usually far sooner.